FAQS

Frequently Asked Questions (FAQs)

Welcome to ShopMe.com! We've compiled a list of common questions to help you shop with confidence. If you can't find what you're looking for, feel free to contact us.

1. What is ShopMe.com?

ShopMe.com is your one-stop online shop for every trending. We offer high-quality products at affordable prices, delivered straight to your door.

2. How do I place an order?

Ordering is simple:

  1. Browse our products and add your favorites to the cart.

  2. Click the cart icon and proceed to checkout.

  3. Enter your shipping and payment details.

  4. Confirm your order.
    You’ll receive a confirmation email shortly after.

3. What payment methods do you accept?

We accept the following:

  • Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • ShopMe gift cards

4. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to track your package. You can also log into your ShopMe account and go to My Orders to view tracking updates.

5. How long does shipping take?

Delivery times vary based on location and shipping method:

  • Standard Shipping: 5–8 business days

  • Expedited Shipping: 2–4 business days

  • International Shipping: 7–14 business days

Please note: shipping times may be affected by holidays or carrier delays.

6. Do you ship internationally?

Yes! We offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location.

7. What is your return policy?

We offer a 30-day return policy on most items. To be eligible for a return:

  • Items must be unused and in original packaging

  • You must request a return within 30 days of delivery

Visit our Returns & Exchanges page for full details and instructions.

8. Can I change or cancel my order?

We process orders quickly, but if you contact us within 2 hours of placing your order, we’ll do our best to help. Email us at support@shopme.com with your order number.

9. My item arrived damaged/incorrect—what should I do?

We’re sorry for the inconvenience. Please email support@shopme.com with:

  • A photo of the item

  • Your order number

  • A brief description of the issue

We'll resolve it as quickly as possible.

10. Do you offer gift cards?

Yes! ShopMe gift cards are available in multiple denominations. You can purchase them here and they never expire.

11. How do I contact customer service?

You can reach our support team:

We typically respond within 24 hours.